Support

We're here, really.

Got a question, a bug, a billing issue, or something you want to tell us? You're in the right place.

Quick answers

Before you write — the answer might already be here.

How do I cancel?

iOS: Settings → Your Name → Subscriptions.

Android: My Profile → Manage Account.

Cancel before your next billing date and you will not be charged again.

I was charged but I cancelled during the trial.

Write to us immediately at [email protected] with your account email. We will sort it out.

How do I restore my subscription on a new phone?

iOS: Tap Restore Purchases on the subscription screen.

Android: Log back in with the same credentials — your account travels with you.

How do I delete my account?

Go to My Profile → Delete Account in the App. Or write to us and we'll do it for you within 24 hours.

My story generation failed. Did I lose a credit?

No. Credits are only consumed when a story is successfully delivered. If something goes wrong, you keep your credit. Usually it gets refunded automatically the same day. If it doesn't, write to us and we'll make it right.

For everything else: read the full FAQ.

Write to us

We read every message.

We respond within 24 hours. If your case is urgent, start your message with URGENT and we'll prioritize it.

Message sent!

We've got your message. Expect a reply from a real person within 24 hours — usually sooner.

Your experience matters to us. Not because it's good for business — because we built this for you, and we want you to enjoy it. We want to smile every time you think of All Your Senses, and we want you back, again and again.